Privacy Policy

Last Updated: January 1, 2025

At TDV ACCEL SERVICE ("we," "our," or "us"), protecting your privacy and personal information is a cornerstone of our professional services. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or engage our HR consultancy, executive search, and outsourcing services.

1. Information We Collect

We collect various types of information to provide and improve our services:

Personal Information You Provide

Contact Information: Name, email address, phone number, company name, job title.
Professional Information: Resume/CV, work history, qualifications, references, and other career-related details when you apply for positions or are nominated for executive roles.
Inquiry Information: Details about your hiring needs, company requirements, and service preferences when you submit forms or contact us.
Communication Data: Records of your correspondence with our team.

Automatically Collected Information

Usage Data: IP address, browser type, operating system, pages visited, time and date of visits, and referring website addresses.
Cookies and Tracking Technologies: We use cookies to enhance your browsing experience and analyze website traffic.

2. How We Use Your Information

We use your information for the following purposes:

To Provide Services: Matching candidates with executive positions, conducting HR consultancy, managing outsourcing arrangements, and processing hiring inquiries.
To Communicate: Responding to your inquiries, sending service updates, and providing relevant recruitment opportunities.
To Improve Our Services: Analyzing usage patterns, enhancing our website functionality, and developing new service offerings.
To Comply with Legal Obligations: Meeting regulatory requirements, responding to legal requests, and preventing fraud.
With Your Consent: For any other purpose disclosed at the time of collection or with your explicit permission.

3. Legal Basis for Processing (for GDPR-covered individuals)

If you are located in the European Economic Area (EEA), we process your personal information under the following legal bases:

Contractual Necessity: Processing necessary to perform our recruitment or consultancy services.
Legitimate Interests: Improving our services, preventing fraud, and conducting business analytics.
Legal Compliance: Fulfilling legal and regulatory obligations.
Consent: Where you have provided explicit consent for specific processing activities.

4. Information Sharing and Disclosure

We do not sell your personal information. We may share your information in the following circumstances:

With Clients: When presenting qualified candidates for executive search roles (always with your acknowledgment and consent).
With Service Providers: Third-party vendors who assist with website hosting, data analytics, email delivery, and background checks (under confidentiality agreements).
With Elegant Group Affiliates: As part of the Elegant Group, we may share information with affiliated companies for operational purposes.
Legal Requirements: When required by law, court order, or government regulation.
Business Transfers: In connection with a merger, acquisition, or sale of assets.

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These include:

Encryption of sensitive data during transmission.
Secure access controls and authentication protocols.
Regular security assessments and employee training.
Physical security measures at our office locations.

However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

6. Data Retention

We retain your personal information only as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law. For candidate data, we typically retain information for up to 5 years after last contact to facilitate future placement opportunities, unless you request deletion.

7. Your Rights and Choices

Depending on your jurisdiction, you may have the following rights regarding your personal information:

Access: Request a copy of the personal information we hold about you.
Correction: Request correction of inaccurate or incomplete information.
Deletion: Request deletion of your personal information (subject to legal exceptions).
Restriction: Request restriction of processing in certain circumstances.
Portability: Request transfer of your data to another organization.
Objection: Object to processing based on legitimate interests.
Withdraw Consent: Withdraw previously given consent at any time.

To exercise these rights, please contact us at services@elegantgroups.com. We will respond within 30 days.

8. Cookies and Tracking Technologies

Our website uses cookies to:

Remember your preferences and settings.
Understand how you use our website.
Improve site performance and user experience.

You can control cookies through your browser settings. However, disabling cookies may affect certain website features.

9. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us, and we will promptly delete it.

10. International Data Transfers

As part of the Elegant Group, your information may be transferred to and processed in countries outside your residence. We ensure appropriate safeguards are in place, such as standard contractual clauses approved by relevant authorities, to protect your information.

11. Third-Party Links

Our website may contain links to external sites. We are not responsible for the privacy practices or content of those third-party websites. We encourage you to read their privacy policies.

12. Changes to This Privacy Policy

We may update this Privacy Policy periodically. The "Last Updated" date at the top indicates when changes were made. Continued use of our services after changes constitutes acceptance of the revised policy.

13. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact our Data Protection Officer:

Email: privacy@elegantgroups.com
Phone: +855 23 933 777
Address: TDV ACCEL SERVICE, Elegant Group Corporate Hub, Phnom Penh, Cambodia